Speaxi Payment and Refund Policy
Your purchase of and payment for lessons and hosting programs shall be regulated by this Refund Policy.
PLEASE READ CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
Speaksi strives to ensure a clear understanding of financial relations between students and hosting tutors with respect to the services we provide. This policy applies to all services and features made available through the speaxi.com website and any related speaxi mobile device application (collectively, the “Services”).
Tutor-Student transactions
Speaxi facilitates contracts between users (students (their parents) and tutors) by supplying a platform to request, deliver and pay for such Services. Speaxi is only a platform and in no case will be a party to any contracts made by tutors and students, or any other service or materials provided by a tutor. Speaxi will in no way be responsible for monitoring any transactions between students/parents, and tutors.
Cancellation of a lesson
Lessons can be canceled any time up to 24 hours before the lesson is due to start and rescheduled thereafter. Otherwise, you are liable to be charged the full amount for the scheduled lesson, unless the tutor agrees not to charge you after a formal discussion. We reserve the right for every tutor to charge the cost of the lesson that is canceled less than 24 hours before its due time, without possibility of this amount being refunded to the student or transferred to other tutors. You can cancel/reschedule lessons through your Speaxi account easily anytime up to 24 hours before your lesson.
Refunds
To make a refund, the cancellation of lesson(s) is required to be made 24 hours before the lesson is due to start and 30 days before the hosting program is due to start. If there are extenuating circumstances meaning a lesson is missed or needs to be canceled at short notice, these refunds can be made at the tutor’s discretion, but there is no obligation on the tutor to do so.
Please contact your hosting tutor in the first instance if you would like to be refunded. If you do not receive a response, please email support@speaxi.com with the following information within 72 hours of the original lesson time:
- Date and time of the lesson or the hosting program
- Reason for requested refund
- Name of the tutor
The refund option will be available for your payment only during the period of 90 (ninety) days from the date when your payment was made. Speaxi is not responsible for any kind of fee charged by payment systems and will not cover it when initiating a refund. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only. In case you chose a refund option, its speed and availability of refunded funds on your bank account will depend solely from the terms and policies of your bank regarding the speed of transactions. Your refund may be issued only once. If you buy another lesson(s) at a later time, it will not be subject to the same refund request. No refund will be issued in case the user has lost and/or forgot his/her login credentials (username and passwords), which has resulted in loss of data, temporary loss of access to the user’s account or any other inconveniences for the user. No refund will be issued in case the user has lost connection due to the absence of Internet access, factory reset or updates.
Refund Procedure
You are required to send your refund request at support@speaxi.com. The refund decision shall be made up to 30 calendar days. To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.
Chargeback Related
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any lesson(s), you agree that we may suspend access to any and all accounts you have with us. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a payment provider, and disputes that require accounting or legal services shall be covered by you.
Expired account
In case your last activity on Speaxi as of the last payment date is for more than 365 (three hundred and sixty five) days, your account will be considered expired and gets deleted. Along with your account or profile all personal data processed by Speaxi will be erased.
Deletion of an account
You may request to delete your Account at any time, however, there are no refunds for cancellation. In case Speaxi shall suspend or terminate your Account because of breach of any of our policies, you understand and agree that you shall receive no refund or exchange for any unused lessons or any portion of the Service, any content or data associated with your account, or for anything else.
Payment Services
We use third party payment services to bill you through online account payments in lieu of directly processing your credit/debit card information. Your paid balance for one or more lessons is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers (Stripe, PayPal) and tutors get payment for each confirmed lesson and hosting program. Correspondingly all transactions are secured as our partners-payment providers use SSL encryption protection. All payment information is stored encrypted and securely by Stripe and PayPal services. We do not store your payment information on our servers.
Data provided by you
You agree and understand that billing information, which you provide to make payment for lesson(s) and hosting program(s) through Speaxi, namely your credit card information and/or PayPal account information, is processed by our partners-payment providers (Stripe, PayPal) only. Speaxi does not collect, store or otherwise process your billing information. You agree that Speaxi will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of our partners-payment providers in addition to this policy. You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments and Taxes
Available payment methods through our Services are: Visa, Mastercard, American Express, Discover and Diners, China UnionPay, JCB, Cartes Bancaires, Interac
All payments shall be made through the Services. Upon receiving payment from a student (or a parent on a student’s behalf), Speaxi will hold such payment and disburse it to the applicable tutor on a prorata basis on a per lesson basis. All Users agree that they will not sell or buy tutor services from another User other than through our Services. Tutors, students and parents will be liable for all transaction fees on the services related to the delivery and consumption of services through speaxi.com website. Registering to become a user of Speaxi is free. Parties are responsible for paying all fees and applicable taxes associated with delivery and consumption of services through speaxi.com website, as well as for using the tools with a valid payment method. We charge tutors a commission for our Services. Tutor’s failure to pay required fees shall be a material breach of this Policy and Terms and Conditions.
Payouts
Tutors get payment for each confirmed lesson or hosting program by a student to their account on the platform. To make the payout tutors may use our third-party payment services for the secured transactions.
Other
Speaxi is not a bank or any type of a financial institution, we do not provide any financial services or advice. Any payments made via our platform are made solely for the purpose of consumption and delivery of educational and hosting services between students and tutors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law. The exchange rates provided on speaxi.com website do not always reflect the real market situation for a specified date. Such exchange rates are provided for the comparative and informational purposes only in order to help you get the best possible Services on our website. In order to get the real exchange rates on a specific date, please, advise your bank or any other official financial institution.
